Company Name : IBM

Designation : Technical Support Associate – IT Help Desk

Qualification : Any Graduate/Diploma

Experience : 0 – 4 Years

Location :  Bangalore / Hyderabad

Salary : Best in Industry

Job details:

Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Understanding of operating systems
Freshers/ (Experienced up to 4yrs)
Bachelor’s Degree/ Diploma (12+3)
Fluency in Communications Skills (both spoken and written)/ soft skills
Excellent Communication skills

Apply Mode: Walk inWalk in Date : 9th – 13th December 2013

Time : 1 PM – 4 PM

Venue :

IBM India Private Limited,
EGL D Block , Intermediate Ring Road,
Koramangala, Bangalore- 560071